Exchange & Refund Policy

Ukhu Afrika (Pty) Ltd
Effective Date: 8 December 2025

Ukhu Afrika aims to provide high-quality athletic apparel, cycling gear, coffee products, and lifestyle merchandise. If you are not satisfied with your purchase, we will assist with an exchange or return in accordance with South African consumer law.

This policy applies to purchases made through the Ukhu Afrika online store (https://shop.ukhu.co.za) and at our physical store.

1. Store Information

Returns and exchanges may be processed through:

Ukhu Afrika
Shop 11A, Ground Floor, 8 Parks Blvd, Dunkeld
Johannesburg, 2196, South Africa

Email: info@ukhu.co.za

2. Exchange Policy

Ukhu Afrika offers exchanges for apparel and merchandise purchased from our store or website.

Items may be exchanged if:

the item is returned within 14 days of purchase
the item is unused and unworn
the item is in original packaging
tags and labels remain attached
proof of purchase is provided

Exchanges may only be processed for:

a different size
a different colour
another product of equal value

If the exchanged item is of greater value, the price difference will need to be paid.

The customer will be responsible for the cost of returning the order. To request an exchange please login to your User Profile.

3. Returns for Refund

Refunds may be issued under the following conditions:

Online Purchases (ECTA Cooling-Off Period)

Under the Electronic Communications and Transactions Act, customers may cancel an online purchase within 7 days of receiving the goods without giving a reason.

Conditions:

items must be returned unused and in original condition
return shipping costs are the responsibility of the customer
the refund will be processed once the goods are received and inspected

Refunds will be issued within 30 days of cancellation as required by law.

4. Defective or Faulty Products

Under the Consumer Protection Act, all goods carry an implied warranty of quality.

If a product is defective, unsafe, or fails to meet reasonable expectations:

it may be returned within 6 months of purchase
the customer may choose between:
- a repair
- a replacement
- a refund

Ukhu Afrika will cover the cost of returning defective items. To request a return please login to your User Profile.

5. Non-Returnable Items

For hygiene and safety reasons, the following items may not be returned or exchanged unless defective:

opened food products or coffee beans
beverages
used cycling apparel
worn base layers or socks
items that have been washed
customised or personalised products
gift cards

Ukhu Afrika reserves the right to refuse returns that do not meet the above conditions.

6. Condition of Returned Items

Returned items must:

be unused
be in original packaging
include all labels and tags
be free from damage or alteration

Ukhu Afrika may reject returns that show signs of use beyond reasonable inspection.

7. How to Return an Item

To initiate a return or exchange please make use of the self-service return request system by logging into your User Profile.

1. Please provide:

order number
reason for return
photos of the item

2. Once approved, return the product to:

Ukhu Afrika
Shop 11A, Ground Floor, 8 Parks Blvd, Dunkeld
Johannesburg, 2196

Customers are responsible for return shipping costs unless the item is defective or incorrect.

8. Refund Method

Refunds will be processed using the original payment method where possible. If this is not possible, Ukhu Afrika may issue:

a bank transfer
store credit

Refunds may take 5–10 business days to reflect depending on your bank.

9. Incorrect Orders

If you receive an incorrect item:

notify us within 7 days
we will arrange collection and replacement at our cost

10. Returns from In-Store Purchases

Returns for items purchased in-store are handled in accordance with the Consumer Protection Act.

Please Note:

customers do not automatically have the right to return goods simply because they changed their mind
exchanges may be offered at Ukhu Afrika’s discretion if the item meets the exchange criteria above