Shipping Policy

Ukhu Afrika (Pty) Ltd
Effective Date: 8 December 2025

1. Overview

Ukhu Afrika provides shipping services for orders placed through https://ukhu.co.za and https://shop.ukhu.co.za.

This Shipping Policy outlines:

  • shipping methods
  • delivery times
  • shipping costs
  • order processing procedures

Delivery times may vary depending on location, courier services, and product availability.

2. Business Address

Ukhu Afrika
Shop 11A, Ground Floor, 8 Parks Blvd, Dunkeld
Johannesburg, 2196, South Africa

Website: https://ukhu.co.za
Online Store: https://shop.ukhu.co.za

3. Shipping Locations

Ukhu Afrika currently ships to:

  • All major centres in South Africa
  • Regional and outlying areas within South Africa

International shipping may be introduced in the future and will be clearly indicated on the website if available.

4. Order Processing

Orders are processed during normal business hours:

  • Monday – Friday
  • Excluding public holidays.

Orders placed:

  • Before 14:00 may be processed the same day
  • After 14:00 will be processed the next business day

Orders placed on weekends or public holidays will be processed on the next working day.

5. Delivery Times

  • Estimated delivery times after dispatch to all major city centers is 3-5 Business Days.
  • Delivery estimates exclude weekends and public holidays.
  • Courier delivery generally occurs during business hours (8:00 – 17:00).

Ukhu Afrika cannot guarantee delivery dates but will make reasonable efforts to ensure timely delivery.

6. Shipping Costs

Shipping costs will be indicated at checkout. Ukhu Afrika offers free shipping promotions for orders above a certain value.

Any such promotions will be clearly displayed on the website.

7. Order Tracking

Once an order has been dispatched, customers will receive:

  • a shipping confirmation email

Customers can track their shipment directly with the courier service.

8. Collection from Store

Customers may choose to collect their order from the Ukhu Afrika store.

Collection address:

Ukhu Afrika
Shop 11A, Ground Floor, 8 Parks Blvd, Dunkeld, Johannesburg

Customers will receive an email when the order is ready for collection.

Please bring proof of purchase when collecting an order.

9. Failed Delivery Attempts

If a delivery attempt fails because:

  • the customer is unavailable
  • the delivery address is incorrect

the courier may:

  • attempt redelivery, or
  • return the parcel to Ukhu Afrika.

Additional shipping costs may apply for re-delivery.

10. Shipping Delays

Ukhu Afrika is not responsible for delays caused by:

  • courier service disruptions
  • weather conditions
  • strikes
  • high order volumes during promotions
  • circumstances beyond reasonable control

Customers will be notified if significant delays occur.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Ukhu Afrika cannot be held responsible for delivery issues resulting from incorrect addresses.

12. Damaged or Lost Shipments

If your order arrives damaged or does not arrive within a reasonable timeframe, please contact Ukhu Afrika within 48 hours of delivery.

Include:

  • order number
  • description of the issue
  • photographs (if applicable)

Ukhu Afrika will work with the courier provider to resolve the issue.

13. Ownership and Risk

Ownership of goods transfers to the customer once the goods have been delivered to the delivery address provided.

Risk in the goods passes to the customer upon delivery.

14. Changes to This Policy

Ukhu Afrika reserves the right to update this Shipping Policy at any time.

The latest version will always be available on https://shop.ukhu.co.za.

15. Contact Information

For any shipping queries please contact:

Ukhu Afrika
Shop 11A, Ground Floor, 8 Parks Blvd, Dunkeld
Johannesburg, 2196

Website: https://ukhu.co.za
Online Store: https://shop.ukhu.co.za
Email: info@ukhu.co.za