Terms of Service

Ukhu Afrika (Pty) Ltd
Effective Date: 8 December 2025

1. Introduction

These Terms and Conditions govern the use of the website https://shop.ukhu.co.za (“Website”) and any purchases made from Ukhu Afrika.

By accessing or using this Website, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, you must discontinue use of the Website.

Ukhu Afrika operates an urban athletic fundamentals retail store and coffee shop offering athletic apparel, cycling goods, coffee products, and related merchandise.

2. Business Information

The supplier of goods and services through this Website is:

Ukhu Afrika
Shop 11A, Ground Floor, 8 Parks Blvd, Dunkeld
Johannesburg, 2196, South Africa

Website: https://ukhu.co.za
Online Store: https://shop.ukhu.co.za

Ukhu Afrika operates in accordance with South African law including the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA).

3. Use of the Website

Users agree to use this Website only for lawful purposes.

You may not:

  • use the Website for fraudulent purposes
  • interfere with the security of the Website
  • distribute malicious software
  • attempt to gain unauthorized access to systems
  • copy or exploit website content for commercial purposes without permission

Ukhu Afrika reserves the right to suspend or terminate access to users who violate these Terms.

4. Formation of Online Contracts

In terms of the Electronic Communications and Transactions Act, electronic transactions and agreements concluded online are legally binding.

When you place an order on the Website:

  1. You make an offer to purchase products.
  2. Ukhu Afrika may accept or reject the order.
  3. A contract is formed only when the order is confirmed.

Ukhu Afrika reserves the right to refuse or cancel orders for reasons including:

  • product availability
  • pricing errors
  • suspected fraud
  • payment issues

5. Product Information

Ukhu Afrika makes reasonable efforts to ensure that:

  • product descriptions are accurate
  • pricing is correct
  • images represent products as closely as possible

However:

  • colours may vary depending on screens
  • product packaging may change
  • availability may vary

Under the Consumer Protection Act, goods supplied must be reasonably suitable for their intended purpose.

6. Pricing

All prices displayed on the Website are:

  • listed in South African Rand (ZAR)
  • inclusive of VAT unless otherwise stated

Ukhu Afrika reserves the right to change prices at any time.

However, the price displayed at checkout will apply to the transaction.

7. Payment

Ukhu Afrika accepts secure payment methods available through the Website.

Payments may include:

  • credit or debit cards
  • online payment gateways
  • other approved digital payment methods

Payment processing is handled through secure third-party providers.

Ukhu Afrika does not store full payment card details.

8. Delivery and Collection

Delivery options will be displayed at checkout. Estimated delivery times are provided as guidelines only.

Ukhu Afrika will not be liable for delays caused by:

  • courier services
  • weather conditions
  • strikes or logistics disruptions
  • circumstances beyond reasonable control

Customers may also collect orders from:

Ukhu Afrika Store
Shop 11A, Ground Floor, 8 Parks Blvd, Dunkeld, Johannesburg

9. Returns and Refunds

Returns and refunds are handled in accordance with the Consumer Protection Act.

Consumers have the right to return goods that:

  • are defective
  • do not match the description
  • are unsuitable for the intended purpose

Certain products may not be eligible for return, including:

  • used apparel
  • opened food or beverage products
  • personalised items

Full return procedures will be outlined in the Returns Policy available on the Website.

10. Cooling-Off Period for Online Purchases

In terms of the Electronic Communications and Transactions Act, consumers may cancel certain online purchases within 7 days of receiving the goods.

Customers must return the goods in original condition. Shipping costs may apply.

11. Intellectual Property

All content on this Website is the property of Ukhu Afrika or its licensors.

This includes:

  • logos
  • branding
  • product images
  • website design
  • written content
  • graphics

Users may not reproduce, distribute, or exploit this content without written permission.

12. Limitation of Liability

To the fullest extent permitted by law:

Ukhu Afrika shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • use of the Website
  • inability to access the Website
  • errors or inaccuracies
  • third-party links

Nothing in these Terms excludes liability that cannot be excluded under South African law.

13. Indemnity

You agree to indemnify Ukhu Afrika against any claims, damages, or expenses arising from:

  • misuse of the Website
  • violation of these Terms
  • unlawful conduct

14. Privacy and Data Protection

Ukhu Afrika processes personal information in accordance with the Protection of Personal Information Act (POPIA).

Please refer to the Privacy Policy on the Website for details on how personal information is collected, processed, and protected.

15. Third-Party Links

This Website may contain links to third-party websites.

Ukhu Afrika does not control these websites and is not responsible for their content or privacy practices.

16. Changes to Terms

Ukhu Afrika reserves the right to update these Terms and Conditions at any time.

Updated versions will be posted on the Website and will take effect immediately.

17. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts.

18. Contact Information

For any questions regarding these Terms and Conditions please contact:

Ukhu Afrika
Shop 11A, Ground Floor, 8 Parks Blvd, Dunkeld
Johannesburg, 2196

Website: https://ukhu.co.za
Online Store: https://shop.ukhu.co.za
Email: info@ukhu.co.za