Privacy Policy

Ukhu Afrika (Pty) Ltd
Effective Date: 8 December 2025

1. Introduction

Ukhu Afrika (“Ukhu”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website https://ukhu.co.za or https://shop.ukhu.co.za, interact with us online, purchase products, or visit our physical store and coffee shop.

Ukhu Afrika operates an urban athletic fundamentals retail store and coffee shop focused on cycling, running, and athletic lifestyle culture.

This policy complies with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa, which governs the lawful processing of personal information and protects the constitutional right to privacy.

By using our website, you consent to the practices described in this Privacy Policy.

2. Responsible Party

The responsible party for the processing of personal information is:

Ukhu Afrika, South Africa

For privacy enquiries you may contact us at:

Email: info@ukhu.co.za
Website: https://ukhu.co.za
Online Store: https://shop.ukhu.co.za

3. Personal Information We Collect

We may collect and process the following personal information:

Information you provide directly when you:

  • purchase products
  • sign up for newsletters
  • create an account
  • contact us via the website
  • participate in events or promotions
  • interact with us on social media

We may collect:

  • Name and surname
  • Email address
  • Phone number
  • Delivery or billing address
  • Payment information (processed via secure payment providers)
  • Any information provided in messages or enquiries

Information collected automatically when you use our website, we may collect:

  • IP address
  • browser type
  • device information
  • website usage data
  • referring websites
  • cookies and tracking information

4. How We Use Your Personal Information

Ukhu Afrika uses personal information to:

  • process orders and payments
  • deliver products or services
  • communicate with customers
  • respond to enquiries
  • manage customer accounts
  • send marketing communications (where consent is given)
  • improve our website and services
  • comply with legal obligations
  • detect and prevent fraud or security incidents

We will only process personal information for lawful purposes permitted under POPIA.

5. Legal Basis for Processing

We process personal information where:

  • you have provided consent
  • it is necessary to fulfil a contract (such as completing an order)
  • it is required to comply with legal obligations
  • it protects your legitimate interests
  • it is necessary for the legitimate interests of Ukhu Afrika

These are lawful processing grounds recognised under POPIA.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • remember preferences
  • analyse website traffic
  • personalise content
  • improve site functionality

You can disable cookies in your browser settings, although certain features of the website may not function correctly.

7. Sharing of Personal Information

Ukhu Afrika does not sell personal information.

We may share personal information with trusted third parties where necessary to operate our business, including:

  • payment processors
  • courier and logistics providers
  • website hosting providers
  • marketing platforms
  • analytics services
  • legal or regulatory authorities (when required)

All service providers are required to process personal information in accordance with POPIA.

8. International Data Transfers

Some service providers we use may store or process information outside South Africa.

Where this occurs, we take reasonable steps to ensure that appropriate data protection safeguards are in place and that the transfer complies with POPIA requirements.

9. Data Retention

Ukhu Afrika retains personal information only for as long as necessary to:

  • fulfil the purposes outlined in this policy
  • comply with legal obligations
  • resolve disputes
  • enforce agreements

Once personal information is no longer required, it will be securely deleted or anonymised.

10. Protection of Personal Information

We implement reasonable technical and organisational safeguards to protect personal information from:

  • loss
  • misuse
  • unauthorised access
  • alteration
  • disclosure

These safeguards include secure servers, restricted access to personal information, and encrypted payment processing.

If a data breach occurs, we will notify affected individuals and the Information Regulator as required by law.

11. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • request access to your personal information
  • request correction of inaccurate information
  • request deletion of personal information
  • object to the processing of personal information
  • withdraw consent at any time
  • lodge a complaint with the Information Regulator

Requests can be made by contacting us using the details provided above.

12. Direct Marketing

Ukhu Afrika may send marketing communications about products, events, or promotions.

You will only receive these communications if:

  • you have given consent, or
  • you are an existing customer and the communication relates to similar products or services.

You may unsubscribe from marketing communications at any time.

13. Children's Privacy

Our website and services are not directed at children under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

14. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

Ukhu Afrika is not responsible for the privacy practices of these external websites. We encourage users to review their privacy policies.

15. Updates to This Privacy Policy

Ukhu Afrika may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

Updated versions will be posted on this page with a revised effective date.

16. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Ukhu Afrika

Website: https://ukhu.co.za
Online Store: https://shop.ukhu.co.za
Email: info@ukhu.co.za